Moving from a paper-based charting system to EMR, or from one EMR to another, can be a rewarding yet challenging process. There is a learning curve with respect to understanding the software and integrating it seamlessly into your workflow. Med Access has a proven track record of success with those who are inexperienced two-finger typists, savvy techies, and everyone in between, and provides industry-leading implementation, training, and support services.
Med Access provides phased training with group-specific exercises, and training is conducted in group sessions in order to facilitate awareness of process changes.
Change process assistance and consulting services are provided on-site, and the implementation manager and trainer maintain an on-site presence during the actual initial "go live" process.
Close post live site follow-up is provided to ensure any challenges that emerge are efficiently and rapidly dealt with.
Med Access believes in on-site training sessions so that the needs of a practice can be fully understood and the training customized to individual clinic needs.
Sessions are a combination of lecture and hands-on teaching formats. In-depth interactive examples are used to ensure all questions are answered and all issues resolved.
Providers and staff are given assignments to be completed within a specified time period and sample data is used for this purpose. Med Access trainers review assignments with clients to ensure all aspects of the software have been understood.
As Clinics "go live" Med Access trainers are available for any issues or questions that come up on that day or at any time after.
Clinics are assigned to a dedicated team ensuring full awareness of a practice and office system and resulting in efficient support while limiting time wasted in gathering background information.
Support staff are employees of Med Access and not an outsourced third party.
Support services are available 24 hours a day, 7 days a week, for emergencies and urgent requests.